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Frequently Asked Questions

Add a New Primary Account

New purchasers are automatically added to your membership database when they buy certain products, but they can also be manually...

Create a Sub-Account

Primary purchasers can create Sub-Accounts, manage account balances for pre-paid credit (for example, divide concession credit between two sub-accounts), reserve courts,...

Send Mass Emails

Your PoolDues-powered website enables anyone with the appropriate permissions to communicate with your members easily. Choose to send an email...

Create a New Page

When you’re ready to create new content of any kind, your PoolDues-powered website makes it simple. By following our easy...

Edit a Page

Inevitably a page on your club’s site will need to be edited. There are several ways to go about this....

Use Sections to Customize a Page

Once you’ve Created a New Page, or if you’re editing an existing page, you can customize it to your specific...

Export your Membership Database

You can export a .CSV of your Membership Database at any time. This CSV file contains nearly everything we store...

Forgot Board / Admin Password

If it’s been awhile, or you are using a new device you may need to reset the password you use...

Create and Edit Products

Creating a Product To add a brand new product, go to the Board Member Dashboard > Financial module > then...

How to customize the Member Dashboard, Top Bar, and other site-wide settings

Most of the icons and sections on the Member Dashboard, and Top Bar can be enabled and disabled from Site...

Member vs. Board Login

All PoolDues-powered websites can be accessed by the Public by default. After all, that’s kinda the point of a website,...

Search for a Board Member Module

Ever forget where you found that one obscure tool that one time? There’s a Search for that! At the top...

Example: Create a new event and sell tickets or just count attendees

NOTE: The links on this page will open in new tabs so you can easily come back to this page...

Does PoolDues integrate with Quickbooks?

The short answer is yes. Transactions made through PoolDues get sent to PayPal. With QBO (online) integration to your PayPal...

Member Directory

Your PoolDues-Powered website is equipped with an Opt-In Member Directory. Members can consent to share whatever information they’d like, including their interests,...

Setting the Pool Open Hours or another Hourly Set

From the Board Member Dashboard go to Facility > Set Hours. By default, your club will only have an Hourly...