1. Home
  2. Frequently Asked Questions

Frequently Asked Questions

Forgot Board / Admin Password

If it’s been awhile, or you are using a new device you may need to reset the password you use...

Manually add a new Member

New purchasers are automatically added to your membership database when they buy certain products, but they can also be manually...

Send Mass Emails

Your PoolDues-powered website enables anyone with the appropriate permissions to communicate with your members easily. Choose to send an email...

Export your Membership Database

You can export a .CSV of your Membership Database at any time. This CSV file contains nearly everything we store...

Create and Edit Products

Creating a Product To add a brand new product, go to the Board Member Dashboard > Financial module > then...

Create a New Page

When you’re ready to create new content of any kind, your PoolDues-powered website makes it simple. By following our easy...

Setting the Pool Open Hours or another Hourly Set

First Set your Hours Hourly Sets can be used for reservation grids to have specific opening and closing times on...

Determining who receives Contact Form Emails and System Reminders

In a previous Article: Creating New Board Members and Assigning Roles and Access Permissions, we discussed how to give Board...

Selling Summer Camps

In this article we will discuss our recommended options for selling “Summer Camp” products. Outlined below is an overview of...

Edit a Page

Inevitably a page on your club’s site will need to be edited. There are several ways to go about this....

Use Sections to Customize a Page

Once you’ve Created a New Page, or if you’re editing an existing page, you can customize it to your specific...

Create a Sub-Account

Primary purchasers can create Sub-Accounts, manage account balances for pre-paid credit (for example, divide concession credit between two sub-accounts), reserve courts,...

Member vs. Board Login

All PoolDues-powered websites can be accessed by the Public by default. After all, that’s kinda the point of a website,...

Search for a Board Member Module

Ever forget where you found that one obscure tool that one time? There’s a Search for that! At the top...

Example: Create a new event and sell tickets or just count attendees

NOTE: The links on this page will open in new tabs so you can easily come back to this page...

Does PoolDues integrate with Quickbooks?

The short answer is yes. Transactions made through PoolDues get sent to PayPal. With QBO (online) integration to your PayPal...

Member Directory

Your PoolDues-Powered website is equipped with an Opt-In Member Directory. Members can consent to share whatever information they’d like, including their interests,...