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  4. Initial Setup and Check-In Instructions
  1. Home
  2. Front Desk
  3. Initial Setup and Check-In Instructions

Initial Setup and Check-In Instructions

We recommend your staff use our Front Desk iPad app to check members in. This app was designed for teenage guards / attendants to not need training to use it (searching members and checking them will be self-explanatory for most users).

When checking members in, your attendants can add guests.  If the member does not have Pre-Paid Guest Passes, the toggle under the guest picker lets attendants choose if the guests are paid for at the front desk or if they will be added as an outstanding guest balance on the member account. Concession credit can also be added or deducted.

All this information is of course logged in the Front Desk Module of your PoolDues powered site.

Setting up the iPad App

Step 1: From the iPad, go to https://pooldues.com/frontdesk and download the app.

Most of the information you will need regarding the Front Desk or Membership iOS apps can be found in the Front Desk module of your website. As a Board Member or Admin of your club, open the FrontDesk module from your Board/Admin Dashboard.

Step 2: Find your organization. You’ll only have to do this once.  Just type in the first couple of letters then click the appropriate club below.

Step 3: The Attendant name can be anything.  The guard’s first name or something generic like “Snack Bar“. 

The name you enter here will help log that attendant’s activity in the Front Desk Module. For example, “Snack Bar changed concession balance from $5 to $4.”

Step 4: Your club’s unique Secret Key can be found in the Front Desk module. Capitalization and spaces DO matter.

Step 5: Say “Hey Siri, turn off Dark Mode”. You’re done!

Checking Members In

To check members in, all the attendant(s) need to do is search for the member, tap the member’s name, then tap the Check In button.  Prior to checking in a member, they may need to take a member’s photo (tap the circle with the image / plus icon seen in the screenshot below).  

After tapping the Check In button, the attendant must select the members in the household actually coming into the pool. This is done by tapping their photo if it is an account holder, or toggling the switch next to a child or babysitter. In the screenshot below, Luke and Yoda are being checked in.

Bringing Guests

If the member is bringing guests, tap the Yes button seen in the screenshot above. On this screen the attendant will note how many guests are coming in with the member. If their account has Pre-Paid Guest passes, these will be noted in the scroll wheel (as seen below).

If the number of guests exceeds the number of Pre-Paid Guest passes, a toggle appears below the Finish button. The attendant is given two choices with this toggle.

  1. Note the guests were paid for at the Front Desk.
  2. Add unpaid guests to the Member’s account. Your Treasurer can invoice for unpaid guests later.

Checking out Members

Once members are checked in at the pool, the main screen will have a list of everyone currently checked in. Attendants can quickly scroll to the member leaving, then press the Check Out button.

Alternatively, by tapping the “Total here” text in the top left of the screen, attendants can check out everyone currently at the pool, or subtract a specific number leaving. The Total Here value is updated in the app as well as the Member Dashboard of the website.

To change attendant names (who is using the app for logging purposes), tap the text in the upper right.

To learn about adding or subtracting from a member’s concession balance go here.

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